Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

What is the standard delivery time for orders?

For domestic orders within Pakistan, delivery typically takes 5-7 business days. International shipping timelines vary by destination but generally arrive within 10-15 business days.

Do you offer custom sizing for luxury pret and bridal wear?

Yes, we offer bespoke tailoring services for our formal and bridal collections. Please contact our customer care team via WhatsApp or email to provide your specific measurements.

What is your return and exchange policy?

We accept exchanges for unworn items with original tags within 7 days of delivery. Please note that customized or sale items are final sale and cannot be returned or exchanged.

How can I track the status of my shipment?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for orders within Pakistan.

How should I care for my Sadaf Fawad Khan garments?

Due to the delicate nature of our hand-embellished fabrics, we strictly recommend dry cleaning only for all our formal and luxury ensembles.